Training for Health Care Providers

This course presents health care providers with an opportunity to explore their own beliefs about the behaviour change process and to test out these beliefs against the current evidence-based best practice.

Location: Ramsey Lake Health Centre (main site HSN),  Level 3 Conference Room #32003-32004
Date: June 7, 2019
Time: 8:30 - 2:30pm
To register contact: livinghealthy@hsnsudbury.ca, 705-523-7155

Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members -- receptionists, nurses, medical assistants, business office clerks, maintenance workers (literally anyone who comes in contact with patients) – to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).  The workshop is a fast paced interactive program that gives participants opportunities to practice skills and techniques, not simply hear about them. Participants view video encounters between staff and patients and work in small groups on skills that apply in a variety of realistic situations.

Location: Ramsey Lake Health Centre (main site HSN),  Level 3 Conference Room #32003-32004
Date: June 14, 2019
Time: 8:30 - 1:00pm
To register contact: livinghealthy@hsnsudbury.ca, 705-523-7155

Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members -- receptionists, nurses, medical assistants, business office clerks, maintenance workers (literally anyone who comes in contact with patients) – to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).  The workshop is a fast paced interactive program that gives participants opportunities to practice skills and techniques, not simply hear about them. Participants view video encounters between staff and patients and work in small groups on skills that apply in a variety of realistic situations.

Location: Sudbury Outpatient Centre,  Bariatric Classroom M120-21
Date: June 25, 2019
Time: 8:30 - 1:00pm
To register contact: livinghealthy@hsnsudbury.ca, 705-523-7155