Treating Patients with C.A.R.E.

Skills Training Workshop

Location: Sudbury Outpatient Centre,  Bariatric Classroom M120-21
Date: June 4, 2019
Time: 8:30 - 1:00pm
To register contact: livinghealthy@hsnsudbury.ca, 705-523-7155

Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients– to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.)..
By the end of this workshop participants will be able to:

1. Describe what is meant by C.A.R.E.
2. Discuss our organization’s Healthcare service standards and how they relate to C.A.R.E.
3. Describe ways for using C.A.R.E. on the job to deliver impressive healthcare service.

The workshop is developed by the Institute for Healthcare Communication